SNOWiQ User Manual
SNOWiQ is a snow operations system for municipalities. A city or county uses it to plan for a storm, send plow and salt trucks where they are needed, and follow the work on a live map while it happens. Drivers and supervisors use the phones and tablets they already have, so nothing has to be installed in the trucks.
SNOWiQ runs on EastBanc Technologies’ TERRAiQ platform and is delivered as a cloud service.
The SNOWiQ applications
| Application | Runs on | Used by | What it is for |
|---|---|---|---|
| Storm Operations Center (SOC) | Web browser | Storm Operations Managers, Supervisors, Inspectors, Contractor Managers | Planning events and phases, managing users, trucks, routes and contractors, sending service tickets to depots, and following progress and reports. |
| Supervisor App (SA) | iPad and Android tablets | Supervisors and Inspectors | Assigning work to drivers during an event, tracking routes and resources on the map, handling tickets, checking in resources, and logging material use and road conditions. |
| Driver App (DA) | iPhone and Android phones | County and contractor drivers | Receiving assignments, getting directions, and completing work. The phone’s GPS records progress along the route. |
| Resident Portal | Website | Residents | A public view of storm progress. It is not covered in this manual. |
How a storm is handled in SNOWiQ
- Plan. Before the storm, a Storm Operations Manager creates the event in the SOC, adds phases (for example, salting and then plowing), and plans which resources will work which routes. Contractor companies are asked how many trucks they can provide.
- Activate. When the storm arrives, the event is activated and every depot starts in its Monitoring phase. Supervisors can send drivers to staging locations so they are in position before the work starts.
- Check in. Drivers log in to the Driver App and check in with a truck. A Supervisor confirms each check-in in the Supervisor App.
- Work. Supervisors move their depots from phase to phase and assign routes, addresses and tickets to drivers. A driver accepts an assignment, works it, and marks it complete. Progress shows up on the map in the SOC and the Supervisor App.
- Respond to requests. Service requests from residents (MC311) and emergency requests arrive in the SOC as tickets. Storm operations staff send each ticket to a Supervisor, who assigns it to a driver.
- Inspect and close. Inspectors check finished routes and mark them as Inspected. When the storm is over, the event is archived. Its event log and reports stay available afterwards.
Where to start
- New to SNOWiQ: read the Guide and Term Dictionary. It explains the roles, statuses and terms used throughout this manual.
- Storm Operations Managers: start with Event Management and Phase Management.
- Supervisors and Inspectors: start with Get Started and Supervisor Activities.
- Drivers: start with Get Started and Driver’s Activity.
- Contractor Managers: start with Contractor Request.